Fieyie Terms and Conditions

Last updated: November 28, 2025
Company: Fieyie
Address: Dansoman, Accra, Ghana
Contact: hello@fieyie.com

These Terms and Conditions govern your access to and use of Fieyie’s mobile application, website, and related services. By creating an account, booking a service, or otherwise using Fieyie, you agree to these Terms.

1. Definitions

  • “Fieyie,” “we,” “us,” “our” means the Fieyie platform operated from Dansoman, Accra, Ghana.
  • “Platform” means the Fieyie app, website, and related channels.
  • “Customer” means a user who requests or receives services via the Platform.
  • “Service Provider” or “Provider” means an independent contractor or business that offers services via the Platform.
  • “Services” means the handy or on-site services requested by Customers and performed by Providers.

2. Nature of the Platform

Fieyie is a technology platform that connects Customers with independent Service Providers. Providers are not employees, agents, or representatives of Fieyie. Except where we state otherwise in writing, Fieyie does not perform the Services and does not supervise or control Providers. Each Provider is solely responsible for the quality, safety, legality, and delivery of their Services.

3. Eligibility and Accounts

  • You must be at least 18 years old and able to form a binding contract to use the Platform.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • You agree to provide accurate, current, and complete information and to keep it updated.

4. Booking and Availability

  • All bookings are subject to Provider availability and acceptance.
  • A booking is confirmed when you receive an in-app or email confirmation.
  • Fieyie or the Provider may decline, reschedule, or cancel a booking for reasons including safety concerns, inaccurate details, unavailability, or circumstances beyond reasonable control. Where possible, prior notice will be given and alternatives may be offered.

5. Service Description and Customer Obligations

  • Customers must provide accurate job details, access instructions, and any hazards or restrictions at the service location.
  • Customers must ensure the work area is safe, accessible, and compliant with applicable laws and building rules.
  • Customers agree not to request any illegal or unsafe work. Providers may refuse work that is unsafe, unlawful, or materially different from the booking description.

6. Provider Standards

  • Providers are responsible for supplying tools, materials, and skills to complete the job unless otherwise stated in the booking.
  • Providers are encouraged to hold appropriate qualifications, permits, and insurance for the Services they offer.
  • Where background or identity checks are performed, they are conducted subject to local law. Fieyie does not guarantee the outcome of any screening.

7. Pricing, Payments, and Invoicing

  • Prices may be shown as fixed, hourly, or estimated. For hourly or estimated jobs, the final price may vary based on actual time and scope.
  • Unless stated otherwise, payments are due upon completion of the Service. Some bookings may require an upfront deposit or pre-authorization.
  • You authorize Fieyie and our payment partners to charge your selected payment method for amounts due, including base fees, materials, taxes, surcharges, and applicable cancellation or no-show fees.
  • Fieyie may issue invoices or receipts on behalf of Providers. Customers are responsible for verifying invoice details and notifying us promptly of any discrepancies.

8. Cancellations, Rescheduling, No-shows, and Wait Time

  • Customer cancellations: At least 24 hours’ notice is required. Cancellations within 24 hours may incur a cancellation fee up to a reasonable portion of the quoted amount or a fixed fee notified on the Platform.
  • Rescheduling: Subject to Provider availability. Late reschedules may be treated as cancellations.
  • No-shows and access issues: If a Provider arrives and cannot access the location or the Customer is not present after a reasonable wait time, a no-show fee or call-out fee may apply.
  • Provider cancellations: If a Provider cancels, you may reschedule with the same or a different Provider or request a refund of any prepayment.

9. Refunds, Disputes, and Service Quality

  • We aim for high service standards, but results may vary based on site conditions and scope.
  • Report any service issues to Fieyie at hello@fieyie.com within 7 days of completion with clear details and evidence.
  • Where appropriate, remedies may include rework, a partial refund, or a credit, determined case by case with the Provider.
  • Fieyie is not required to provide a refund where the issue arises from inaccurate job descriptions, inaccessible sites, change in scope, or Customer-provided materials.

10. Safety

  • Customers must disclose hazards, sensitive equipment, or special instructions before the booking.
  • Providers must comply with reasonable safety practices and applicable laws.
  • Either party may stop work if a safety risk is identified. Fees may still apply for time spent and materials used up to that point.

11. Prohibited Activities

Users must not:

  • Use the Platform for unlawful purposes or to violate applicable regulations.
  • Harass, intimidate, or abuse others.
  • Circumvent the Platform to avoid paying fees due to Fieyie or a Provider for Services arranged through the Platform.
  • Post false, misleading, or defamatory content.
  • Interfere with or disrupt the Platform’s operation, including attempting to gain unauthorized access.

12. Reviews and Ratings

  • Customers may submit reviews and ratings. By posting, you grant Fieyie a non-exclusive, royalty-free license to use and display that content in connection with the Platform.
  • Reviews must be fair and lawful. Fieyie may remove content that is abusive, deceptive, or violates rights, without obligation.

13. Intellectual Property

  • The Platform, including its design, software, and content, is owned by or licensed to Fieyie and is protected by law.
  • You may use the Platform for personal or internal business purposes. You may not copy, modify, distribute, or reverse engineer any part of the Platform except as permitted by law.

14. Privacy

Your use of the Platform is also governed by the Fieyie Privacy Policy. By using Fieyie, you acknowledge that we will process your personal information as described there and in accordance with the Data Protection Act, 2012 (Act 843) and other applicable laws.

15. Taxes and Legal Compliance

  • Providers are responsible for their own taxes, permits, and compliance obligations.
  • Customers are responsible for any taxes that apply to the Services they purchase when such taxes are not collected by Fieyie.

16. Warranty Disclaimer

To the fullest extent permitted by law, the Platform and all Services are provided “as is” and “as available.” Fieyie does not warrant that the Platform will be uninterrupted or error-free, or that any Service will meet your expectations beyond what the Provider has committed to perform.

17. Limitation of Liability

  • To the maximum extent permitted by law, Fieyie is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill arising from or related to your use of the Platform or Services.
  • In all cases, Fieyie’s total liability for any claim shall not exceed the amount you paid via the Platform for the Service giving rise to the claim.

18. Indemnity

You agree to defend, indemnify, and hold harmless Fieyie, its affiliates, directors, and staff from any claims, damages, liabilities, and expenses arising out of or related to:

  • Your use of the Platform or Services;
  • Your breach of these Terms;
  • Any violation of laws or third-party rights by you or anyone using your account.

19. Force Majeure

Neither Fieyie nor the Provider is liable for delays or failures caused by events beyond reasonable control, including acts of God, government actions, strikes, utility failures, or extreme weather. In such cases, appointments may be rescheduled or cancelled without liability.

20. Suspension and Termination

We may suspend or terminate your access to the Platform with or without notice if you violate these Terms or if your conduct creates risk or possible legal exposure for us or other users. You may stop using the Platform at any time.

21. Changes to These Terms

We may modify these Terms from time to time. The updated version will be effective when posted with a revised “Last updated” date. Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

22. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the Republic of Ghana.
  • Parties will first attempt to resolve disputes through good-faith negotiations within 30 days of written notice.
  • If not resolved, the dispute may be referred to mediation in Accra. If mediation fails, either party may bring the matter before the competent courts in Accra, Ghana.

23. Communications

You consent to receive transactional communications related to your bookings and account. You may opt out of marketing messages at any time. Notices may be provided via email, in-app messages, or postings on the Platform.

24. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

25. Miscellaneous

  • Severability: If a provision is found unenforceable, the remaining provisions remain in effect.
  • No waiver: Failure to enforce any provision is not a waiver of our rights.
  • Entire agreement: These Terms, together with the Privacy Policy and any service-specific terms, make up the entire agreement between you and Fieyie regarding the Platform and Services.

26. Contact

Questions about these Terms can be sent to hello@fieyie.com
Address: Dansoman, Accra, Ghana